FAQ

Where are you located?

We are located in the Taunton Health Centre. The building is approximately 1.5 kms west of the Taunton St. and Simcoe St. intersection in Oshawa on the south side. There is ample parking located on site for a nominal fee. We are located on the lower level.


How do I make an appointment?

If you are a new patient that have never been to our office or you have not seen our physicians for over one year, you will require a referral from another doctor. This is usually done by your family physician or any walk-in clinic physician. If you have been to our office within the last year for a medical problem then you can contact our receptionist for a follow-up appointment for the same medical problem.


How do I obtain a refill of my prescriptions?

You can contact our office for a refill of a prescription provided by one of our physicians within the last one year. This prescription can be picked up by the patient or in select cases can be called into your pharmacy. The physician my elect to have the patient come in for another assessment prior to providing the prescription if it is felt necessary.


What are your office hours?

Our office ours are from Monday to Friday from 9 am to 5 pm. The office is closed between 12 pm and 1 pm for lunch. Our offices are closed on statutory holidays and may also be closed when the physician is away on vacation or conference leave.


Why do I always get the answering machine when I call the office?

We receive over 125 phone calls per day! On days that the physician is in the office seeing patients there will be over 65 patients booked making it difficult for the receptionist to answer the phone and deal with the patients in the office. On other days the staff must book operations and book tests for patients among other duties and cannot always be available to answer the phone. We ask that the patients leave a clear message stating their full name, phone number and a brief reason for their call. We will return the call as soon as humanly possible. If the reason for the call is an emergency then please proceed to the nearest emergency department.


What if my call is an emergency?

If you have a life-threatening emergency, call 911 or go to the nearest emergency room.


What do I need to bring on my first visit?

A valid OHIP card.
Any recent blood work, including PSA results that your family physician may have provided you.
CT, MRI, and other medical testing done within the last 6-12 months given to you.
List of all prescriptions and over-the counter medications you are currently taking.


Why is there sometimes long waits in the waiting room? Why are there sometimes more than one patient booked at the same time slot?

Our physicians are in very high demand with high volume practices. We will often have to double book patients to get everyone seen in a reasonable time frame. This will sometimes create delays on the date of the appointment. We also cannot always predict the complexity of a patients medical problems and some patients may take higher than normal appointment times. There may be occasions when the physician may be delayed at the hospital or called back to the hospital for an emergency. If this happens and we see that you may have an extended wait, we will offer you the option to wait or reschedule.